Customer lockouts are now a full booking policy you can shape to match your studio's rules.
- Two counters: turn on no-shows, late cancellations with a penalty, or both.
- Combined or separate limits: when both counters are on, share one limit between them or give each its own.
- Time period: count over a rolling period you choose, or reset every calendar month.
- Pass restrictions: limit the late-cancellation penalty to selected passes, or leave it applying to all passes.
- Every change to these settings is recorded in your activity log, and lockout notices to you and your customers now refer to the booking policy limit.
Also in this update:
- Merging passes or rolling a balance over now uses the same pass picker as the rest of the admin, showing the customer's own passes with clear labels instead of a plain list.
- Video previews shared in messages no longer show as ready before they have actually finished loading.
