Improvement

Clearer assistant answers about calendar filters, plus a Customer AI Chatbot walkthrough

Posted by OmceanBooking

The in-app assistant is better at explaining what a calendar is showing, and there is a new guided walkthrough for the Customer AI Chatbot.

  • Names, not numbers: when you ask why a class or instructor is missing from the calendar, the assistant now names the instructor, class, room or category the calendar is filtered to instead of quoting an internal reference number.
  • Customer calendar filters: customers can now ask the assistant what is visible or hidden on their own calendar, including when it is limited to sessions with open spots or to classes they can reserve.
  • Customer AI Chatbot walkthrough: account admins can take a short guided tour that shows where to turn the chatbot on, then walks through its settings, its trained question-and-answer list, and the record of customer conversations. If the feature is not switched on yet, the tour waits at the feature card and continues as soon as you enable it.

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