Improvementv18.0.26

Customers who cancel a booking are now offered make-up sessions to book with the same pass

Posted by OmceanBooking

When customers cancel a booking, they are now offered make-up sessions they can book straight away with the pass they used.

  • Regular passes and Static subscriptions suggest other upcoming sessions of the class that was cancelled, as long as the pass accepts that class.
  • Dynamic subscriptions suggest the make-up classes you set up for the plan.
  • Suggestions only appear if the pass can still be used. For example, a pass used up by a late-cancellation penalty shows no suggestions.
  • Sessions the customer has already booked no longer appear in the make-up list.
  • Cancellations, including ones with a penalty, still go through and refresh normally when there are no make-up sessions to suggest.

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