When a customer asks whether their e-invoice went to their carrier, you can now ask your admin assistant to check it with Amego for you.
- Look up an invoice by its payment, its invoice number (for example AB12345678) or the customer. If you do not name one, the assistant checks your newest invoice.
- See whether Amego shows the invoice as issued, voided or still processing, and when it was issued.
- See the carrier it was issued to, such as a mobile barcode or citizen certificate, plus any donation code or company tax ID.
- Compare this with your own records: the customer's saved invoice preference and carrier, whether the receipt was voided and when it was emailed.
- Each answer links to your receipt purchases page. The assistant only reads invoice details and never issues or voids an invoice.
