Counselling & Psychology Practice Booking

Problem: The phone rings during a session and nobody can answer it?

Solution: Clients book online at any hour, choosing a counsellor and an open time, so a new booking never interrupts a session.

Problem: First sessions spent on background questions?

Solution: An intake form attached to the initial consultation collects contact details, what brings the client in and their preferred times before they arrive.

Problem: Late cancellations leave empty hours in the diary?

Solution: A clear cancellation deadline and reminders before each session, with optional payment at booking, mean fewer gaps and earlier notice when one appears.

Problem: Clients lose track of how many sessions are left in their package?

Solution: Session packs deduct one visit per booking, and clients can check the remaining balance in their own account instead of asking you.

Problem: Online and in-room sessions booked over each other?

Solution: Every service draws on the same counsellor diary, so an online session takes the time out of the diary just like a session in the room.

Problem: Two couples sessions booked into the one larger room?

Solution: Rooms are checked along with the counsellor, so the couples room cannot be given to two sessions at the same hour.