Quick Setup Tutorial - Customers get a pass

Scenario 1: Customer purchase passes via cash or bank transfer.

When customers purchase passes on the booking website and choose "cash" or "bank transfer" at checkout, the studio needs to verify the payment before customers can receive and use their purchased passes.

Selling pass process:

1. Customer places an order: Customers check out through the shopping cart to purchase passes, selecting "cash" or "bank transfer."
2. Waiting for customer payment: Admin checks the bank account to confirm receipt of payment or waits for the customer to pay in the studio.
3. Verify Payment: After confirming receipt of payment, Admin navigates to "Dashboard → Payments → Unverified Payments" and clicks "VERIFY PAYMENT" for the order. Once confirmed, the pass will be immediately issued to the customer for booking.

Verifying Payment

When customers place an order and choose payment options such as "cash" or "bank transfer," which are not online payment methods, you need to verify payment to issue the pass to the customer.

Scenario 2: Customer purchases a pass at studio.

When customers pay in-store to purchases pass without placing order on booking website, admins need to manually issue the pass to customer account.

Process:

1. Waiting for customer payment: Customers complete the payment in-store.
2. Issuing passes: Admins use the "ADD PASS" or "ADD PASS TO CUSTOMER" button on the "Users" page to issue passes to customers.

Viewing Purchased Passes as Customer

Viewing Purchased Passes as Admin

Scenario 3: Customer purchase passes via credit card.

FAQ：Why Passes Cannot Be Used?

When customers inquire about why their pass cannot be used, you can assist them promptly by providing solutions based on this article.

FAQ: Why Passes Cannot Be Used