Kiosk Customer Check-In: How to Let Students Check In Using a Tablet

What is Kiosk Customer Check-In?

Kiosk Customer Check-In is a self-service feature that allows your students to check in for their classes using a dedicated tablet or device at your studio. Instead of staff manually marking attendance, students can:

• Log in with email and password to view their reservations
• Scan their personal QR code for quick check-in
• View their upcoming classes and mark themselves as attended
• Create a new account if they're a new customer

Benefits:

• Reduces front desk workload
• Speeds up the check-in process during busy times
• Provides accurate attendance records automatically
• Allows students to confirm their own attendance

How Do I Set Up Kiosk Customer Check-In?

Follow these steps to set up the kiosk check-in system:

1. Go to Custom Features > Kiosk Customer Check In in the left sidebar
2. Set a 4-digit passcode - this prevents unauthorized exit from kiosk mode
3. Click START to enter kiosk mode

Important Setup Tips:

• Use the OB App - Always use the OmceanBooking app (not the web browser) for the kiosk device. The app can lock the screen to prevent users from accessing other pages.
• Create a dedicated account - Set up a separate admin account specifically for the kiosk device with only "Kiosk Customer Check In" permissions.
• Use Guided Access - Enable your device's built-in "Guided Access" mode (iOS) or similar feature to lock the device to the app.

How Do Students Check In?

Once the kiosk is set up, students can check in using two methods:

Method 1: QR Code Scan

1. Student opens their OmceanBooking app or booking page
2. They find their personal QR code in their account
3. They show the QR code to the kiosk camera
4. The system automatically checks them in

Method 2: Email Login

1. Student taps "Login" on the kiosk screen
2. They enter their email address and password
3. They see their reservations for today
4. They tap to confirm their attendance

For New Customers:

Students without an account can create one directly from the kiosk. They'll enter their details and can then make reservations.

How Does Automatic Attendance Work?

For kiosk check-in to work properly with attendance tracking, you need to configure your reservation settings:

1. Go to Settings > Reservation Settings
2. Set "Activate Check-in" to "Not Attended"

How It Works:

• When a student books a class, their status is set to "Not Attended"
• When they check in at the kiosk, their status changes to "Attended"
• You can view attendance records in the class attendance list

This ensures accurate attendance tracking without manual intervention.

Security Best Practices

Follow these security recommendations to protect your kiosk device:

1. Set a Strong Passcode

Avoid simple combinations like 0000 or 1234. The passcode prevents unauthorized users from exiting kiosk mode and accessing your admin panel.

2. Use a Dedicated Account

Create a separate admin account for the kiosk with only "Kiosk Customer Check In" permissions. This way, even if someone exits kiosk mode, they can't access other system functions.

3. Use the Mobile App

Always use the OmceanBooking app instead of a web browser. The app has built-in screen locking that prevents switching to other pages.

4. Enable Guided Access

On iOS devices, enable Guided Access (Settings > Accessibility > Guided Access) to lock the device to the app. Android devices have similar features like "Screen Pinning."

5. Position the Device Securely

Place the kiosk where staff can monitor it, and consider using a secure stand or mount to prevent theft.

Frequently Asked Questions

How do I exit kiosk mode?

Enter your 4-digit passcode to exit kiosk mode and return to the admin panel.

Can students book classes from the kiosk?

The kiosk is primarily designed for check-in. For booking, students should use the app or booking website.

What if a student forgets their password?

They can use the QR code method instead, or staff can assist with password reset from another device.

Does the kiosk work offline?

No, the kiosk requires an internet connection to verify reservations and update attendance records.

Can I use a phone instead of a tablet?

Yes, but a tablet provides a better user experience due to the larger screen size.

How do I change the passcode?

Go to Custom Features > Kiosk Customer Check In and click "CHANGE PASSCODE" to set a new code.