Can staff see earlier messages with a customer?
Yes. Open the message conversation to review the history before replying. This helps when a different team member takes over a question.
Customer Messaging
Answer the member's booking question in the conversation you already have.
- Find the customer conversation
- Read the earlier messages
- Reply with the next step
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See it in action
Front-desk example: a member follows up
“A member asks another question about their first class. I can read our earlier messages before replying, so they don't have to repeat what they already told the other receptionist.”
Front-desk manager
Continuing a customer conversation across reception shifts.
Answer a practical equipment question
A member asks whether they need a resistance band. Reply in the existing conversation with the right resistance and where they can borrow one.
Answer a request to move an appointment
Another member wants to move a recovery appointment to Friday. Check the booking and available times, then reply in the same conversation so another staff member can follow the arrangement.
Frequently asked questions
Customer Messaging: common questions
Can I use messages to help with booking questions?
Yes. Use the messaging tools to explain a booking detail or answer a question about an upcoming visit. Review the actual booking record when confirming an arrangement.
Can I include more than plain text?
Use the supported message and attachment options to share relevant details with a customer. Choose the format that makes the answer easiest to understand.
Perfect For These Business Types
See how other businesses use this product
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Beauty Salon Management
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Transform your wellness spa with comprehensive booking management that integrates diverse holistic treatments and practitioner schedules for complete healing experiences.
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All Features Included
- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
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