Can staff see earlier messages with a customer?
Yes. Open the message conversation to review the history before replying. This helps when a different team member takes over a question.
Customer Messaging
Answer the member's booking question in the conversation you already have.
- Find the customer conversation
- Read the earlier messages
- Reply with the next step
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See it in action
Customer service example: Losing the conversation between shifts
“Before replying, we check the conversation history in OmceanBooking. Members avoid repeating themselves, and we can help without tracking down whoever worked the previous shift.”
Front-desk manager
Keep customer conversations together so anyone on the team can pick up.
Answer a practical equipment question
A member asks whether they need a resistance band. Reply in the existing conversation with the right resistance and where they can borrow one.
Answer a request to move an appointment
Another member wants to move a recovery appointment to Friday. Check the booking and available times, then reply in the same conversation so another staff member can follow the arrangement.
Frequently asked questions
Customer Messaging: common questions
Can I use messages to help with booking questions?
Yes. Use the messaging tools to explain a booking detail or answer a question about an upcoming visit. Review the actual booking record when confirming an arrangement.
Can I include more than plain text?
Use the supported message and attachment options to share relevant details with a customer. Choose the format that makes the answer easiest to understand.
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All Features Included
- ∞Unlimited bookings
- ✨All AI features included
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