Can I set a cutoff for customer cancellations?
Yes. Choose whether cancellations are allowed and how close to a session customers can cancel. Use this to define a clear deadline for your 7pm class.
Cancellation Policies & No-show Protection
Decide what happens when someone cancels the 7pm class at 6:55.
- Set a cancellation deadline
- Ask why a member cancels
- Apply late-cancellation rules
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See it in action
Customer service example: Different answers about late cancellations
“I set cancellation deadlines and rules in OmceanBooking so reception follows one policy. Members get consistent answers, without the team debating every late cancellation.”
Studio manager
Set cancellation deadlines and rules for missed classes.
Make the late-cancellation penalty clear
A member needs to cancel after the deadline. Choose whether that late cancellation carries the full class charge or a points penalty, so staff can apply the agreed rule.
Keep cancellation messages clear
A member cancelling their place and the studio cancelling a class are different events. Review the notification for each so the explanation matches what happened.
Frequently asked questions
Cancellation Policies & No-show Protection: common questions
Can I ask a member why they cancelled?
Yes. Use a cancellation form to collect details during a class cancellation. A short question can help distinguish a scheduling conflict from a problem with the class.
Can I set rules for members who miss class?
Yes. Configure the available late-cancellation and no-attendance restrictions in reservation settings. Review the policy with your team before applying it to members.
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All Features Included
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