Can I set a cutoff for customer cancellations?
Yes. Choose whether cancellations are allowed and how close to a session customers can cancel. Use this to define a clear deadline for your 7pm class.
Cancellation Policies & No-show Protection
Decide what happens when someone cancels the 7pm class at 6:55.
- Set a cancellation deadline
- Ask why a member cancels
- Apply late-cancellation rules
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See it in action
Studio example: a last-minute cancellation
“When a member cancels just before class, reception needs a clear answer. We set the cancellation window in advance and use the same rules whichever staff member is on duty.”
Studio manager
Handling late cancellations consistently during a busy evening.
Make the late-cancellation penalty clear
A member needs to cancel after the deadline. Choose whether that late cancellation carries the full class charge or a points penalty, so staff can apply the agreed rule.
Keep cancellation messages clear
A member cancelling their place and the studio cancelling a class are different events. Review the notification for each so the explanation matches what happened.
Frequently asked questions
A little clarity before you start.
Can I ask a member why they cancelled?
Yes. Use a cancellation form to collect details during a class cancellation. A short question can help distinguish a scheduling conflict from a problem with the class.
Can I set rules for members who miss class?
Yes. Configure the available late-cancellation and no-attendance restrictions in reservation settings. Review the policy with your team before applying it to members.
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