Sincerity Physiotherapy Clinic × OmceanBooking | Physio Booking Management

The physiotherapist is still with a patient when the front desk picks up a call from someone who wants to book a first visit. On LINE, someone else is asking whether they can move to Saturday. Both are waiting for a reply, and the front desk first needs to know when the physiotherapist is free and whether the original booking has been changed yet.

Sincerity Physiotherapy Clinic uses OmceanBooking to manage these arrangements. From the first inquiry to a patient needing to change their time at the last minute, the front desk has one place to check schedules, bookings and payment records. It can also send patients reminders of their confirmed times through LINE or the app.

Custom Service Lengths for One-on-One Bookings, So First-Time Patients Can Confirm a Time Quickly

"Is Thursday after work OK? I probably can't get there until 6:30." When the front desk gets a question like this, it first has to check who's working that day, then see whether there's a long enough block after 6:30. If a first visit needs extra time for check-in and explanation, a free slot on the calendar might only fit a shorter service.

Sincerity has connected Google Calendar, so the relevant bookings and existing appointments can be seen together. It then uses One-on-One Booking to set how long each service takes and which times are open. When the front desk gets a call, it can look up available times based on what the caller needs. If Thursday only has a shorter gap left, staff can offer other suitable times on the same call, without hanging up, checking the schedule and calling back. If a patient wants to book their next visit before they leave, the front desk can check times with them in person.

Payment and Rescheduling Explained Before the Visit, So Staff on the Next Shift Can Check at Check-In

Some people only think to ask about fees after booking. Others want to know who to contact if they can't make it after work. Sincerity uses Terms of Service and Online Payment to explain payment methods and how to cancel or reschedule at the time of booking. Even when the same service is handled by different staff, everyone can refer to the same explanation.

For example, a morning-shift staff member helps arrange a booking, the patient pays online later, and by check-in the evening shift has taken over. The evening shift can check the payment record and see right away whether the booking has been paid, without digging through records or tracking down the morning-shift colleague. Sincerity has also turned on LINE Booking Reminders and App Notifications. For a visit booked the week before, the person who gets the reminder can check the time again. If something comes up, they can change the booking early, instead of realizing at the booking time that they forgot to reschedule.

After a Reschedule, the Booking Is Updated, So the Next Shift Knows How to Handle the Freed-Up Time

Say someone calls in the morning to move a Thursday evening booking to Saturday. Once the front desk confirms Saturday is free, it updates the original booking in the system. During the afternoon shift change, if someone else asks about Thursday evening, the staff member taking over checks the same schedule and knows the original time is now free. If the patient who rescheduled calls again to check, staff can tell them straight away that their booking is now on Saturday.

If Thursday was already fully booked and someone had asked earlier, "Can you let me know if an evening slot opens up?", the Waitlist feature Sincerity has turned on can notify them right away when a spot opens. The front desk can check the waitlist first, then handle the freed-up time based on its settings, so no time slot goes unused.

Physiotherapy Clinic Booking System FAQ

Can first visits and follow-up bookings have different lengths?
Yes. OmceanBooking's One-on-One Booking lets you set the length and available time slots for each service. If a first visit needs extra time for check-in and explanation, it can be set up separately, and the front desk can see which gaps it fits into when checking the schedule.

When a patient reschedules by phone or LINE, how does the front desk hand it over?
Once the new time is confirmed, staff update the original booking in the system. The colleague on the next shift can check the schedule to see the new booking time and whether the original slot is now free. If the waitlist is turned on for that type of service, they can also see whether anyone is waiting for the freed-up slot.

Do patients have to download the app to book physiotherapy online?
No. Patients can book directly through the web booking link the clinic provides. To get app push notifications, they can download the app, log in and turn on notifications. LINE reminders depend on the clinic's settings and whether the patient's account is linked.

When several physiotherapists share treatment rooms, can rooms be checked at the same time as the booking?
Yes. Clinics can consider using Equipment Management to set up treatment rooms or equipment as booking resources, so staff and space availability are checked together when scheduling. If a clinic wants to collect contact and check-in information before a first visit, it can also consider using a Booking Form.

Want to Manage Physiotherapist Schedules, Bookings and Payments in One Place?

If your front desk has to check the schedule, scroll through LINE and ask colleagues whether a payment came in every time it books an appointment, it may be time to try managing bookings with a booking system. From service lengths and each physiotherapist's available times to payment and rescheduling, let's look together at how OmceanBooking can be set up for you.

Book a consultation now | Try OmceanBooking for free

Want to Book at Sincerity Physiotherapy Clinic? Check Available Times With the Clinic First

Sincerity Physiotherapy Clinic is a self-pay, appointment-only physiotherapy clinic offering one-on-one physiotherapy sessions, advanced equipment and small-group exercise classes. If you want to take good care of your body and get moving again, book a consultation at Sincerity Physiotherapy Clinic to find a plan that suits you.

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