How do I report a bug or problem with the booking system?

Watch the video guide first

Before submitting a bug report, watch this short video to learn how to describe issues effectively. Providing clear information helps us resolve your problem faster.

How do I submit a new bug report?

Follow these steps to submit a bug report:

1. Go to Bugs / New Features in the admin menu (under General → System)
2. Make sure you're on the Bugs tab
3. Click the + NEW button
4. Fill in the required information:
   • Name: A short, descriptive title for the issue (max 30 characters)
   • Description: Detailed explanation of what happened
5. Add screenshots and/or video if applicable (see sections below)
6. Click Save to submit your report

Once submitted, your bug report will be assigned an ID number and added to the list where you can track its status.

What information should I include in my report?

To help us resolve your issue quickly, include as much relevant information as possible:

Essential information:

• What happened: Describe the problem clearly
• What you expected: What should have happened instead?
• Steps to reproduce: How can we recreate the issue?
• When it started: Is this a new issue or ongoing?

Helpful details:

• Which page or feature were you using?
• Which user account was affected (if applicable)?
• What device and browser are you using?
• Any error messages you saw

Example of a good description:

"When I try to book the 9am Yoga class on Monday, I get an error message saying 'Booking failed'. This started happening yesterday. It works fine for other classes. I'm using Chrome on Windows."

How do I add screenshots and videos?

Visual evidence helps us understand and diagnose issues much faster.

Adding screenshots:

1. In the bug report form, click on Additional Screenshots in the menu
2. Drag and drop your screenshot files, or click to browse
3. You can upload multiple screenshots

Adding a video:

1. Click on Video in the menu
2. Drag and drop your video file, or click to browse
3. Maximum video size: 150MB

Tips for useful screenshots:

• Capture the entire screen or relevant section
• Include any error messages that appeared
• If the issue involves multiple steps, take screenshots of each step

Tips for useful videos:

• Record yourself reproducing the issue from start to finish
• Keep it concise - show only what's relevant
• Screen recording tools: QuickTime (Mac), Xbox Game Bar (Windows), or browser extensions

How do I communicate with support about my report?

After submitting a bug report, you can communicate with our support team through the built-in chat feature:

1. Go to Bugs / New Features and find your report in the list
2. Click on your bug report to open it
3. Click on the Chat tab
4. Type your message and send

What to expect:

• Our team will review your report and may ask follow-up questions
• You'll receive notifications when there are new messages
• Keep the conversation in the chat for a complete record

Important: If we don't receive a reply from you within 5 days, the report will be automatically closed. You can always create a new report if the issue persists.

How do I track my bug reports?

You can view all your submitted bug reports and their status:

1. Go to Bugs / New Features in the admin menu
2. The Bugs tab shows all your reports
3. Each report displays:
   • Name: The title you gave the report
   • Reported date: When you submitted it
   • Last updated: Most recent activity
   • #ID: Unique reference number
   • Priority: HIGH, MEDIUM, or LOW

Using the list:

• Click on any report to view details and chat
• Use the Search box to find specific reports
• Use OPTIONS to filter or sort the list

Tip: Check the What's new tab to see recent updates and fixes that may address your issue.