FAQs - Customers

How do I mark attendance and do roll call for my classes?!

David Kim

By David Kim

March 22, 2024 · Updated December 6, 2025 · 4 min read

Track who attended your classes by marking attendance directly from the calendar. You can mark students individually or in bulk, and configure whether attendance is tracked automatically or requires manual check-in. This helps you maintain accurate records and manage pass usage.

How do I access the attendance list for a class?

To view and manage attendance for a class:

  1. Go to Calendar in the admin menu
  2. Click on the class you want to manage
  3. Click on the Attendees tab
  4. You'll see the View customers attending section

What you'll see:

  • Customer list: All students who booked the class
  • Attendance status: Shows "Attended" or "Not attended" for each student
  • Pass information: Which pass they used and remaining credits
  • Capacity indicator: Shows spots filled (e.g., "1/1" means full)

You can also view the waiting list and cancelled reservations from the same page.

How do I mark a single student as attended?

To mark attendance for an individual student:

  1. Find the student in the attendee list
  2. Look at the Attendance column
  3. Click on the attendance status (shows "Attended" or "Not attended")
  4. Toggle to change between attended and not attended

Attendance indicators:

  • Green/Attended: Student was present
  • Red/Not attended: Student did not show up

Changes are saved automatically when you toggle the attendance status.

How do I mark multiple students at once?

Use bulk actions to mark attendance for multiple students quickly:

  1. Use the checkboxes next to each student's name to select them
  2. Or click the checkbox in the header to select all students
  3. The counter shows how many students are selected (e.g., "3 x selected")
  4. Use the bulk action buttons:
    • ✓ (Checkmark): Mark all selected as attended
    • ✕ (X): Mark all selected as not attended

Other bulk actions available:

  • Envelope icon: Send a message to selected students
  • Trash icon: Cancel reservations for selected students

Tip: This is especially useful at the end of a class when you need to mark everyone who showed up.

What's the difference between "Default Attended" and "Default Not Attended"?

You can configure how the system handles attendance by default:

Default Attended (Reservation = Attendance):

  • When a customer books a class, they are automatically marked as attended
  • You only need to uncheck students who were absent (no-shows)
  • Best for: Studios where most students show up reliably

Default Not Attended (Activate Check-In):

  • When a customer books, they start as "Not attended"
  • Instructors must manually mark students as attended when they arrive
  • Best for: Studios using kiosk check-in or needing strict attendance tracking

To change this setting:

  1. Go to SettingsReservation
  2. Find the Activate check in option
  3. Toggle it ON to use "Default Not Attended"
  4. Toggle it OFF to use "Default Attended"
  5. Click Save

Can instructors mark attendance?

Yes, instructors can mark attendance for their own classes:

  1. The instructor logs into the system
  2. Goes to their class on the calendar
  3. Opens the Attendees tab
  4. Marks students as attended or not attended

Instructor permissions:

  • Instructors can only see and manage attendance for classes they are teaching
  • They cannot access other instructors' classes
  • Administrators can see and manage all classes

Tip: If using "Activate check-in" mode, make sure instructors know they need to mark attendance manually for each student who arrives.

Why does attendance matter for passes?

Attendance tracking is connected to pass usage:

How it works:

  • When a student books a class with a pass, credits are deducted
  • The attendance record shows which pass was used
  • You can see remaining credits (e.g., "19/60" means 19 credits used out of 60)

For no-shows:

  • Students marked as "Not attended" still have the credit deducted (they booked and didn't show)
  • This is the default behavior to discourage no-shows
  • If you want to refund a no-show, you can cancel their reservation instead

For late cancellations:

  • Depending on your cancellation policy, late cancellations may still count against the pass
  • Check your Reservation settings for cancellation policies

Was this article helpful?

Try the Booking System for 7 days

All Features Included

7 DAYS FREE$
  • Unlimited bookings
  • All AI features included
  • 🌐Your own branded booking website

No credit card needed

Arrow