FAQs - Customers

Group Booking - Book Multiple Spots at Once

Sarah Chen

By Sarah Chen

August 12, 2025 · Updated December 6, 2025 · 2 min read

Allow customers to book multiple spots in a single reservation. Perfect for groups of friends, families, or corporate teams attending classes together.

What is Group Booking?

Group booking allows customers to reserve multiple spots in a single class with one reservation. Instead of making separate bookings for each person, customers can select the total number of attendees and complete the booking in one step.

Perfect for:

  • Friends or family joining a yoga or fitness class together
  • Parents booking for themselves and their children
  • Workshop group registrations
  • Corporate teams signing up for group classes

How to Enable Group Booking (Admin)

To enable group booking, you need to turn off the "One reservation per class" setting:

  1. Go to Settings in the admin panel
  2. Click on Reservation Settings
  3. Find One Reservation Per Class
  4. Set it to No
  5. Click Save

When set to "No", customers can select how many spots they want to book (1, 2, 3, etc.) when making a reservation.

Note: The maximum number of spots a customer can book is limited by the available spots in the class.

How Customers Book Multiple Spots

When group booking is enabled, customers will see a number selector when making a reservation:

  1. Customer opens a class from the calendar
  2. Clicks Reserve Spot
  3. Selects the number of spots needed (1, 2, 3, etc.)
  4. Completes the reservation

All spots are booked under the customer's account and use points from their pass accordingly.

Important Notes

  • Pass Points: If the class costs points, the customer's pass will be charged for each spot booked (e.g., 3 spots = 3 points deducted)
  • Cancellation: When cancelling a group reservation, all spots are cancelled together
  • Attendance: Each spot counts as a separate attendance for reporting purposes
  • Account Sharing: If you want to prevent customers from sharing accounts (one person booking for others), keep "One reservation per class" set to "Yes"

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