- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
No credit card needed
Frequently Asked Questions
Find answers to common questions about Omcean Booking. Can't find what you're looking for? Contact our support team.
You bet!!! We offer a 7-day free trial of Omcean Booking to give you the chance to explore the platform. The trial site is live, so you'll be able to test it out with your real business data and workflows.
Definitely YES, you can contact us to let us know your needs. If your suggestion represents any value to both we can include it as a custom feature or you can request a custom addition by an extra cost. Please note it could take some time in order for the feature to be implemented.
Yes. OmceanBooking supports a wide range of service-based businesses, including beauty salons, Pilates studios, yoga studios, gyms, massage centers, and medical aesthetics clinics. All can use the platform for online booking, class management, and customer information management.
The system allows businesses to set up service items, staff or therapist schedules, capacity limits, payment methods, and notification settings according to their needs. Clients can also book, cancel, or reschedule appointments online through the booking page. It is suitable for businesses with fixed-time classes or one-on-one services.
OmceanBooking offers four plans, differing in the number of custom features, monthly booking limits, and pricing to meet the needs of businesses of all sizes. Annual pricing (per month):
Basic: TWD 999 / USD 19, 1 custom feature, 400 bookings/month - ideal for small studios.
Essential: TWD 1,999 / USD 39, 4 custom features, 600 bookings/month - suitable for small to medium businesses.
Growth: TWD 2,999 / USD 59, 10 custom features, 1,000 bookings/month - suitable for growing businesses.
Guru: TWD 3,999 / USD 89, unlimited custom features, 1,500 bookings/month - suitable for large enterprises.
If you want to learn more or try a plan, feel free to contact our specialists. We'll help you choose the plan that best fits your business.
Our automated reminder system sends SMS and email notifications to customers before their appointments. You can customize the timing, message content, and frequency. This significantly reduces no-shows and improves customer satisfaction.
Omcean Booking setup is configured by you to meet your business's unique needs. An onboarding specialist will walk you through setting up your Omcean Booking site shortly after you become a customer. Typically, it takes 1 week to complete setup and implement the live site. That estimated setup time is dependent on your active involvement.
Of course! Your software needs change as your business grows. Omcean Booking software scales easily, whether you have 1 site with 20 clients or are managing a national franchise. An account manager can work with you to ensure that you're harnessing the full power of Omcean Booking to meet your business goals.
Yes. OmceanBooking supports data migration. Our technical team can assist in transferring courses, members, or class package data from your old system to the new backend.
To ensure a smooth transfer, businesses should first organize the data to be imported (such as member information, class package details, and course records). The technical team will then handle the import and verification process.
Security is our top priority. OmceanBooking uses encrypted data transmission, role-based access control, and enterprise-level data centers, and complies with international data protection standards, including GDPR. The system automatically backs up all data, ensuring that both business and customer information is fully protected.
Yes! We offer comprehensive customer support including email support, live chat, detailed documentation, and video tutorials. Our premium plans include priority support and dedicated account management.
Yes. Customers can make appointments directly through the booking website without downloading the app.
If they choose to download the OmceanBooking app, they can receive push notifications and more easily manage their bookings.
Definitely! Omcean Booking offers extensive customization options including custom branding, colors, logos, booking forms, and even a fully branded mobile app. Make the booking experience uniquely yours.
Yes. OmceanBooking offers four default role types and also supports custom roles and permission adjustments, allowing businesses to control what each role can view and manage based on operational needs.
The four default roles are:
Account Admin: Has full access to all settings, including branches, courses, members, and permission adjustments.
Manager: Can manage courses, appointments, and some backend settings.
Instructor: Can view their own schedule, student lists, and attendance records.
Salesperson: Can view customer and sales information related to themselves.
Businesses can also create custom roles in the backend and fine-tune permissions for each function, such as whether a role can edit courses, view member information, or manage payments.
Role-based permissions help improve data security and make team responsibilities clearer.
Yes. OmceanBooking can manage multiple branches simultaneously, allowing business owners to view courses, bookings, and customer information for all locations from a single dashboard.
Administrators can set up separate services, instructor schedules, and course rules for each branch.
Different role permissions can also be assigned so that each branch only accesses its own data, while account administrators can view overall operations across all branches.
Note: Multi-branch management requires 5 custom feature points per additional location. This feature is only available on Growth plan (10 features) or higher. Basic (1 feature) and Essential (4 features) plans do not have enough feature points to support multiple locations.
OmceanBooking offers 40+ custom features organized into 4 categories:
Essentials: Class Package, Coupons & Referrals, Dynamic Instructor Pay, Google Calendar, Intake Form, LINE Bot Notifications, Loyalty System, Online Payment, Point System, Reports, Terms and Conditions, Waiting List
Extras: About Us, Advanced Notifications, Automated Emails, Booking, Discounts, Instant Messaging, Multiple Locations, News/Blog, Online Teaching, Pass Terms, Pause Accounts, Photo Album, Sales Commission, Shop
Professional: API, Branded App, Custom Domain, Custom Page, Gate Access, Kiosk Check-In (Instructors & Customers), Receipt Printer, Website Integration
Social Media: Facebook Messenger, Facebook Pixel, Facebook News, Google Analytics, Google Business, Instagram Gallery
Visit the Custom Features page in your admin panel to browse and enable features based on your plan.
Yes, we provide electronic invoices for all payments. Invoices can be emailed directly to you or printed off as needed.
We don't build or configure the system on your behalf, but we provide guidance and support so you can set it up yourself. This approach ensures you fully understand how the system works and can manage it independently in the future.
Our onboarding specialists will walk you through the setup process, answer your questions, and provide resources to help you get started quickly. Most businesses complete their setup within a week.
If you encounter any issues during your free trial, you can contact us via LINE at @201bbjcg or email us at hello@omceanbooking.com. Our team is happy to assist you with setup questions, feature guidance, or any technical issues you may experience.
Starting a free trial is quick and easy:
- Go to https://app.omceanbooking.com/en/register
- Enter your business name
- Sign up with Google or LINE
- You'll get 7 days to try out all the custom features
No credit card required. Your trial site is fully functional, so you can test it with your real business data and workflows.
Visit https://app.omceanbooking.com/demo. From there you can view the demo business setup, register and even book a class! Experience it all first hand without having to create a business.
Try the Booking System for 7 days
All Features Included